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Review on 🐱 Effortlessly Clean Your Cat's Litter Box with PetSafe Simply Clean - Self-Cleaning, Electric, No Scooping Required! by Michelle Anderson

Revainrating 1 out of 5

Today it is worse than the old version.

I've been using an older version for about 6 years. When I saw that they were "new and improved" I was so happy. These things are TERRIBLE. First one I've ordered from Revain. Connected, configured, the red light came on. Fixed error and contacted support as instructed. They sent me a new one. I had to return the one I bought. Install it. Steady red light. Contacted support again, they are lost. They are "testing" a new box for me, which is said to take a couple of weeks. At the same time I have two boxes that are defective. So I found that one had a base engine problem and the other had conveyor problems, so I moved the running conveyor to the running base engine, and little success! Until I find out that the scraper on the side of the conveyor belt doesn't sink to the floor, and neither does the belt itself, leaving a good 1/4 inch of dirty solid debris on the floor that collects and causes the bottom motor to burn out. and click if it doesn't rotate properly. It's such a great concept done so wrong. I also have to omit the belt cover because if the lumps are too big they will hit the ground and completely disable the box. I am so disappointed with this box and the lack of support from the company. I am going to buy a new one from the old versions and my friend is talking about buying a $400 automatic tablet. Weeks went by and I haven't heard a word from the company about my new "Fully Working and Tested" box. I have not received a return for TWO non-working boxes and have not even received an email response. They couldn't improve the box at all. Actually made it worse.

Pros
  • Weight
Cons
  • poorly thought out