It's easy to use as it gives you all of your social media needs in one place! The customer support team are always helpful & friendly when we have any questions or problems with our accounts - they respond quickly too!! Nothing so far really but if there was something that annoyed me about their service then i would say this- be patient because sometimes things take time for them to come up online (i know from experience!). They do an amazing job at keeping my business looking professional whilst making sure people interact/engage wtih what im posting which has been great success story wise :).