I went by the sizing chart listed on the product page. When it got here, it felt like I had a good 8 inches of overlap wrapping the jacket around me (not zipping). However, it isn't "drooping" on me, and the shoulders seem fine. I most notice it when I take out the liner and use the shell. The sleeves cover my hands completely. Still, I have NOT contacted the reseller to see about a return or swap. I made the decision to stick with the 2X that I ordered.I have two complaints with the jacket, but both seem small, such that I kept my review 5-star.First, the velcro fasteners to tighten the sleeve cuffs wrap around my wrists beyond the cloth that is used to hold the tightened cuff. That does not, to me, look like a result of a jacket one size too big, though I suppose it's possible. Minor, though. The sleeve feels fine loose enough for the velcro to catch.Second, the attachment of the liner to the shell. There are five points where snaps hold the shell attached to the liner. This in addition to the zippers. That's good. But the snaps were very difficult to unsnap in order to use just the liner or just the shell. I've practiced this three times since, and it's still not easy.The jacket is immensely warm on first impression, however, I haven't really tested that. We were in subzero temps for a while, but now in the 30's (fahrenheit) since the jacket arrived. The shell feels waterproof as advertised, although it's been light rain and snow showers so far. I haven't used the liner at all so far, but it feels comfortable and cozy, despite the size.So far, color me very satisfied.
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