Great customer service! They are always willing to help you out with any question or concern in regards for their product!! I would recommend this program because it gives me peace of mind knowing my plan is correct before going into production. There isn't anything i dislike about electroplan at all. ! All around great experience. !! The main thing we use EPL most often (and what makes us so happy)is they have made our job as an electrician easier than ever by simplifying paperwork & making sure everything was done correctly when creating each drawing/plansetup etc.....we no longer spend hours hand writing notes down after every visit from customers trying figure things like voltage drop calculations ect....it's just faster now since there has been less mistakes during initial setup phase. We also love how easy its become finding new companies who can supply certain aspects needed such as lighting fixtures / switches ect..this allows more time spent doing other important projects.