The vacuum cleaner is fine. I'm having an issue with the review process for this item. There is a discount card in the box. I sent an email for a discount and was asked to write a review. I asked if the discount depends on the rating. I was told no. So I gave an overview. It was a good rating because the product is fine. I have emailed the information so they can see the rating etc but have not heard from them yet. So now I have to worry about the authenticity of reviews every time I want/need to buy something online. Definitely not the way for internet sales!