I like that it's easy for my employees or clients who use this software as well (it integrates very nicely). It is super customizable so we can make our own rules/policies if needed too! There are some features i'd love more but all things considered - nothing majorly negative either :) The support team also has amazing customer service which makes using their product even better than expected!! Highly recommended. We have been able solve most problems through chat & email because they've got an awesome live help feature where someone gets back right away when there isn't anyone available at first attempt :D.