Header banner
Revain logoHome Page
Eddie Fowler photo
1 Level
798 Review
39 Karma

Review on Scotty by Eddie Fowler

Revainrating 5 out of 5

Great software and even better service/support

The best thing about scotty was its ease of use for our team as well as their support system which helped us get up to speed quickly with this new tool very easily! I cannot think off anything negative at all so far while using it but we are still learning some things around how they want you setup etc when first getting started - however if there's something specific i'm not sure then let me know please!! We've been able to cut down time spent answering tickets by over 50% since adding Scottie into my workflow process here locally & internationally across multiple countries where staff can access via web or mobile app (wherever available).

img 1 attached to Scotty review by Eddie Fowler

ο»Ώ

Pros
  • Fast response times, great customer service representatives who were always willing/able help out no matter what question came in even though sometimes busy themselves.and also easy way that allowed many users from different locations work together collaboratively during incident responses without needing any additional software packages installed beyond just having an internet connection is truly amazing feature wise compared other similar products
Cons
  • There are nuances