I love how easy it was for our team of 6 people (including myself) to get up & running quickly - we were able to launch within 3 days from when we signed off on design docs. The product has been great so far! So many features are available out of box which makes this solution very flexible but also means there's quite some complexity as well. It would be nice if they could provide more training or better documentation around their products. Our business model requires us to have multiple touch points throughout each purchase cycle so being able to track customers across different social media networks really helped solve problems such as abandoned carts due to lack of engagement during checkout process.