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715 Review
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Review on ServiceAide by Daniel Warren

Revainrating 4 out of 5

Great tool for automation and service desk

ServiceAide has greatly improved our ability to keep track of requests in queue by providing a single place for them all as well as allowing us to prioritize those that are upcoming or overdue. It also gives detailed reporting at every level which makes it easy to identify problem areas when things go wrong. Not much so far. I do like how simple it is to use but there aren't many other features outside of request tracking - perhaps some form of ticket writing would be nice? We have been able to easily tie back into JIRA tickets where we can then assign work items through our pipeline to ensure everything gets handled timely. This allows us to maintain visibility over what's going out without having to check each individual project ourselves. ServiceAide is the best when it comes to automation, this is something I like most about this platform. it is easy to use and has a lot of features. I have not found any dislikes to mention. This is the best automation tool. I recommend it for large scale deployments and has a lot of features. I am solving my problems of automation and this is one of the best tools for this. It is very easy to use and has a lot of features.

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Pros
  • The ease with using service aide
  • Tracking progress within system.
  • Flexibility & scalability options available!
Cons
  • More automated tasks needed such task management etc