I like that it allows me to do my day job while working in an office setting, it gives you so much more freedom than other software out there! It's not perfect but what isn't? The customer service can be hit or miss sometimes when they don't have all your answers right away - which makes sense because this program was designed for large companies who will need time before someone gets back to them (it takes about 7 days). Sometimes we get stuck without any direction as far as how long something should take us or where our next step would lead us if nothing comes up at first glance. This helps keep track of everything going into each phase allowing us to plan ahead instead looking behind ourselves every few seconds trying to find things again once they are no longer visible/in front of us anymore.