-1 Company did not meet expectations. Reviewed the whole experience and am giving them -1 for being late to market, without the right products, etc. -1 Product was too complicated for my use case. -2 Too expensive. Especially for a SaaS tool. -3 Doesn't sync with my desktop clients. -4 No roadmap for upgrades. -5 They failed to listen to their customers' requests. -6 Customer service was terrible. Didn't get responses to basic questions, even though they told me they would help me. Overall, it has potential but lacks polish and overall functionality.