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Israel, Jerusalem
1 Level
461 Review
0 Karma

Review on Kenroy Home 30130PB Nathaniel Polished by Angel Henderson

Revainrating 5 out of 5

Quality/defect issue but great customer service solved

Defective harp part. Frustrated and upset after struggling for an hour to install a lightbulb and vacuum up broken glass! The first GE 3-way bulb broke in my hand because it couldn't be screwed in properly. The next two 100 watt bulbs I tried were also difficult. I had to remove the lamp from the wall and take out the harp to carefully screw the bulb in again and again. UPDATE 12/13/2020: Higher rating because the customer support was extremely responsive. They immediately answered my question, studied the resolution, and sent two new batches of harp with a wider range for testing. This fixed the problem, now the lightbulb no longer touches.

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