Review on Ultimate Cleaning Solution: Pure Care Microfiber Feather Duster with Extension Pole - Lightweight, Washable, Extendable for Ceiling Fan, Blinds, Cobwebs & Baseboards by Jacqueline Lewis

I bought this shawl over 6 months ago and the head of the shawl recently broke off. I did not contact Revain when the returns window closed but figured I had nothing to lose by contacting the company directly. I explained what happened, they said no problem - send us your address and we'll send you a replacement - and they did. They were quick to reply to my email, sent a replacement quickly, and sent me tracking information so I knew when to expect it. While I'm not happy that the flap ripped after a short time, these things do happen. It worked great while I was using it, easy to use and easy to clean. What sets it apart for me is knowing that it is made and sold by a company that stands behind their product and provides great customer service. This is the company your business deserves.