I like how it is easy to use for both my clients as well me! It's so much better than other software out there because you can see everything at once instead of having different tabs open or emails going back-and forth between people trying not lose track of what everyone else has done/is doing with their tasks etc.. There are some things which could be improved (like being able to easily copy text from one task into another) but overall this program works great!! We've been using JMCOST since we started our business almost 2 years ago now & have had no issues whatsoever - very impressed by its easeofuse / abilityto get workdone quickly together!!