It's easy to use, it has an intuitive interface that makes sense out of box without any training or setup required from our side as well! The support is great too - whenever we face issues they are quick in resolving them with us over chat/phone call etc., so far no complaints at all!! Nothing much right now but I think their documentation team could work more towards improving there UI & UX design since its not very appealing compared other similar products available today (like GitHub). We have used this product internally within my organization only till date though nothing major yet noticed by me personally :) Their pricing plan seems expensive when you compare same features offered across different tools like Jira / Asana which can be easily installed locally using Docker containers if needed!
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