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China, Beijing
1 Level
720 Review
49 Karma

Review on PETSITE by Craig Sexton

Revainrating 1 out of 5

An Upsetting and Discouraging Experience with PETSITE

Unfortunately, my time spent shopping at PETSITE's online store did not live up to the lofty expectations I had for the company. The selection of pet supplies they have available is quite extensive; however, the standard of their products leaves much to be desired. I was disappointed to find that their collection of dog food was not very diverse, and the brands that they stocked did not correspond to the particular dietary requirements of my pet. In addition, the dog door that I purchased was not as durable as it was advertised to be, and it did not fit my door frame in the correct manner, which required me to make some modifications. The customer service that I received was also below standard; I had to wait for a very long time on the phone, and the responses that I received to my questions were not very helpful. Their website was difficult to traverse, and as a result, I had a hard time locating the goods that I required. In general, my time spent with PETSITE did not live up to my expectations. As a novice in this industry, I had hoped for a better shopping experience, but unfortunately, their dearth of quality products and poor customer service left me feeling frustrated and unsatisfied. I had hoped for a better shopping experience. I will be searching elsewhere to satisfy my requirements for pet supplies.

Pros
  • A wide selection of premium pet food brands
Cons
  • A little torn