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Algeria
1 Level
716 Review
38 Karma

Review on Revolutionize Your Sleep With The IDealBed 3I Custom Adjustable Bed Base - Queen Size by Josh Hamler

Revainrating 3 out of 5

Motor durability is suspect, and customer service ?.

Delivery took longer than hoped but within (at the end) of the window provided. Easy to set up, we put it on a different platform so I cannot comment on the sturdiness of the provided legs. The mattress stopper at the foot of the bed may rise above the mattress if the mattress isn’t tall, so tall/long people could hit it with their feet. You end up sliding down the bed as you raise and lower your head. We added a pool noodle on it to provide cushioning for feet when this occurred.The bed worked as expected for about 6 weeks then the head would no longer lift (the legs still lift). It’s been over a week since customer service was contacted, and we are still waiting on a resolution or even a plan for resolving the issue.The bed was used for a invalid patient as the were released from the hospital to help with breathing and eating problems (allowing the head to be elevated). The loss of the motor function has caused them to not be able to be moved and subsequently they have needed to be admitted to the hospital again.The bed was chosen because of the presumed heavy duty sturdiness because of the weight it says it supports but the motor not working after 6 weeks is concerning, as well as the delay in working the issue. It seems the motor is not heavy duty or durable enough, and customer service seems to be slow with resolution.

Pros
  • It's easy to clean and maintain with a simple wipe-down using a damp cloth
Cons
  • Concerns with the remote control malfunctioning or being lost

Comments (1)

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July 17, 2023
Wasn''t sure how mattress was going to feel but it''s wonderful. I''m waking up feeling more rested and pain free.