It has been very helpful in our daily work at restaurant! We are able solve issues with customer complaints or when we have an inspection coming up fast - so it's really useful!! Sometimes there can be problems sending SMSs from certain countries (like Italy), but you should contact support@safefoodproappreciates this because I'm sure as soon i've contacted them about my issue then all will improve :) There isn't anything particular which would make me dislike using safefood pro- just great product overall ;).