I liked that they had very clear goals in regards of what we wanted our bot doing before even having any conversation about costs etc - this made a big difference (and was really appreciated). We didn't get much from working together at first because there were so many things going wrong but then once everything got sorted out communication picked up again! Highly recommend contacting them early if you're just getting started as its not always easy finding someone who is willing/able help right away :) Our goal initially was something simple like "what's your favourite food?"; but now have expanded into being able to ask questions which are more complex than one word answers i.e. multiple choice questions e.g., favorite animal? dinosaur?, color?", also including an option to send images via Facebook Messenger directly through my user account rather than me uploading photos myself using some other app." Our agency has been creating chatbots for over 3 years now. We have worked with so many different clients, and it is always an enjoyable process. I've never found one thing I dislike about working with our agency. Any problems are resolved immediately. I highly recommend this company! Nothing really. They help us every step of the way from beginning to end. It's always great to know we're in good hands, and that they will make sure we get the best results possible.