Very attentive in providing excellent service without feeling like I needlessly ask for things through email or have multiple phone conversations throughout my project life when problems arise that are not solved right away via telephone callbacks! The system allows our team of marketing experts across 5 different offices (NYC Office & Boston) from 7 countries around North America collaborate while using it as well!! It took some getting used too but its super helpful especially if you've never done online chat before within your organization. We use this software both internally at work AND externally amongst several other organizations we're working closely w/across 2 states - NY + MA = 15+ employees combined. ! I like that it has a lot of different features. It is very easy to use and understand. The customer service is excellent. I have not had any problems with anything they offer. I do not dislike anything about their services. If you are looking for a great platform to promote your business or organization, I highly recommend using this platform. I did receive a lot of benefit from using Smync.