I love being able to update clients from anywhere in the world using my phone or laptop. Also the ability to send out newsletters with reminders of upcoming events as well as new listings. The interface can be confusing at first but once you figure it out it's easy to use. There are also multiple ways to input vet notes for each pup, so if one method isn't working, try another until you find what works best. I wish there was an easier way to input vet notes than the current process. This is very time consuming, especially when adding many pets to your database at once. Plus we have to make sure we get all their info right every time! It's great having everything online to keep track of everything.