It helped us to know our members better so that we could personalize their experience at church as well as invite them back again in future! I also appreciated how easy it was to use with my limited computer skills (not an IT person!).
The software sometimes froze when logging into from different internet browser or operating systems which made working more difficult but not impossible. We enjoyed using this tool because of its ability to help expand connections between member who otherwise would have drifted apart due to distance and busy schedules.