I like that it's easy for customers who are not technical people but still want an online community of experts available at their fingertips! The interface could use some work/polish - there isn't much in terms usability-wise aside from getting started with this software (which can be done quickly).
It doesn’t seem fully integrated into Salesforce yet so we're looking forward towards future updates where they will add more integrations / features which would benefit us greatly when using sales force CRM together wth scooldQ & A forums etc.