It's very user friendly! I love how it can be used in different ways depending upon what you are looking at or where/when something happened with an item being inspected (if applicable).
The only thing about this system which could have been improved was if there were more options when using some items such as "Food Contact" - i think having all 3 choices would help people understand better why certain things needed attention instead just saying its contaminated without explaining further details like whether hand contact occurred etc.. Overall great product!! We've had no issues since we started implementing SAFE FOOD PRO into our daily inspections process so far.