I like having access from anywhere as long as there's Internet connection available. The interface can be confusing at times but once it clicks its easy enough to figure out how things work. Sometimes when refreshing reports or viewing history we would lose data which was not possible to recover without restarting our computer (which defeats the purpose of this program). Overall though Sweet has been great so far. It makes managing my phone bill easier than writing them all down by hand every month - plus they're more accurate too!