When I first bought this machine it worked fine and then like the others the frother started not drawing milk into the cup. Of course, like all the other negative reviews, I didn't descale or clean it properly. Me too, as they duly capitalized on the fact that we first world Americans expect everything to work perfectly, even with minimal preparation for a future working product. First I bought a new frother and then realized that it is not a frother but a machine that needs to be descaled. I have descaled the machine 3 times in a row to make sure everything is fine and everything works great. I used to keep milk in a frother in the fridge, but I don't do that anymore. I figure out how much I need and put the rest back in the box. Then I flush the frother into three parts: a reservoir, a nozzle, and a straw. Then I turn the head upside down and drain the water into the head unit until the milky color disappears from its tip. I then take the reverse osmosis water and run it through a milk cycle to ensure there is no milk in the system. No matter how good your self-cleaning system is, it will fail over time due to milk's starchy properties. So why wait for it to let you down, clean it every time (takes a maximum of 2 minutes) and enjoy delicious coffee every time. I've had family members tell me it's better quality than Starbucks.
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