During our most recent interaction with the online store operated by GIGAPHONE, we were dismayed to discover that the company's wares did not measure up to the claims made by the company regarding the superiority of their products. The sound quality of their guitars was below average, and the wireless microphone system generated audio that was sometimes distorted and other times inconsistent. In addition, the design of the website was disorganized and made it difficult to traverse the site. Because there was such a wide variety of options, it was difficult for us to make decisions and we had difficulty locating essential information regarding the company's products. The process of checking out was also difficult, as there were delays and confusion over the available shipping choices. In spite of these problems, we found the customer support representatives to be helpful and responsive. They presented us with potential solutions to our issues, but in the end, the products that they sent us did not meet our expectations. In general, we are unable to encourage shopping at the GIGAPHONE online store to anyone looking for high-quality musical instruments and accessories. There are better choices available on the market with products that are more dependable and online experiences that are more friendly to users.