Update: After being publicly called out here not to honor their guarantee, they suddenly decided to honor it. Then they harassed me every few weeks to update my review. It's funny, but if it's in their interest, they know how to click on the reply in an email. I stand by my claim to look for another company because they don't seem committed enough to deliver on their promises without fear of their ranking dropping. for the past two years and the company kept asking me to verify the shipping address I provided so they are not honoring their warranty claim.
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