In spite of the fact that XL Seafood asserts that they are a prominent provider of premium meat, seafood, and gourmet cuisine, the customer service offered through their online store is lacking. The website has a poor design and is difficult to traverse, which makes it annoying to look through products and make purchases from the site. Additionally, their delivery service is subpar, characterized by extended wait periods and a lack of communication. It is difficult to encourage XL Seafood's online store because there is insufficient attention paid to the needs of the customers, despite the possibility that the quality of their seafood is high.