I have been using Wati for about 8 months now to run my business with our clients who use Whatsapp as their communication platform of choice in Nigeria (Ghana).
The user experience has never disappointed me since its launch at least! There are few things i don't like but it could be because there was not much exposure when we launched this product so maybe they will improve over time after gaining experiences from users around them or just keep up if you want something good outta your products/services - trust us!! Our team uses watis daily during meetings where participants can ask questions via whats app without having any other way than whatwatipro which makes life very easy & simple even while being present physically far away!