Review on SnapComms by Jennings Ford

The dashboard makes it easy for any department member to monitor the status of a call center process or event. It can quickly identify problems before they happen by tracking the status of calls and events as they occur. There is too much information available. I wish there were fewer tabs so you could easily scan for what you need. I would like to be able to keep my information private if I choose. For example, my organization's customer service department handles many different topics. Sometimes, I have to access multiple tabs to find out which information pertains to me, let alone how to use that information. This system helps us keep close tabs on our team members' work while still giving them some flexibility if schedules change.