I love this software because of it's ease in finding files quickly and easily. It also has great reporting features for when things go wrong with our products. Nothing at all really! Sometimes there are issues with some of their more expensive add-ons which can be frustrating but they usually resolve them fairly fast so not too much stress. They have very good customer service as well if you need help or would like something changed. There isn't anything i dislike about Smart TSXL, everything works fine. We use Smart TSXL to keep track of all our projects and tasks including tickets and changes we make.