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Review on MTBC Transcription Service by Paul Rosemark

Revainrating 4 out of 5

A great way and platform in improving Customer Support

I like how easy it is for me as an employee of this organization to use their services - they are very simple/straightforward when using them! They do not offer any additional features or tools beyond what you would expect from most companies these days (iPad app integration etc.). The price point can be somewhat high at times but there's nothing wrong about paying more money if your product will benefit greatly because you'll get better service than those who charge less. We're solving our customer support issues regarding transcribing patient visits into EMRs which has been extremely helpful given we work remotely.

img 1 attached to MTBC Transcription Service review by Paul Rosemark



Pros
  • It was relatively straightforward process setting up my account, uploading audio files & having transcripts generated within minutes after submission.
  • Transcript quality seems reliable
  • Audio transcription rate seemed consistent compared with other vendors that provide transcriptions online
Cons
  • Some aspects seem expensive such including annual plans