I like that all of my patients' information can be stored in one place, so it saves time when searching through paper charts or calling to find patient records from previous visits! It would also help if there were more options available with regards colors/fonts etc., as some are very difficult at times due too lightness (or darkness) being used elsewhere within an application which makes them hard read sometimes - but this could just have been me not knowing how things work best :) Overall though still pretty useful system overall- we've reduced our need by over 90% since implementing!!