The craftsmanship of the items was the first thing I noticed. SmartVLT advertises high-quality apparel and accoutrements, but my experience with their products has been otherwise. The shoes I purchased were awful to wear and quickly began to wear out. After only one use, I realized that the jewelry I bought was not manufactured from the high-quality materials they claimed to be. In addition, support for customers was inadequate. It took me a few tries to get answers to my queries about my order. The representative I spoke to when I did get an answer was uninformative and didn't seem to care about helping me. As a final point, the website's design and content were both frustratingly clumsy. It was difficult to track down the information I needed, and even when I did, it was often misleading or incorrect. Overall, my time spent in the SmartVLT store was a huge disappointment for me. Online shopping was a miserable experience due to the low quality of products, unhelpful customer support, and complicated layout of the website.