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Anurak Grubb photo
Japan, Tokyo
1 Level
711 Review
35 Karma

Review on Upgrade Your Kitchen With Soosi Touchless Motion Sensor Faucet - 3-Function With Pull Down Sprayer And Spot Free Oil Rubbed Bronze Finish by Anurak Grubb

Revainrating 1 out of 5

Customer support is NON-EXISTANT!

I purchased this faucet back in May 2021. The "hands free" feature worked great for 2 months then the sensor quit working. I changed the batteries with new batteries twice. Still no "hands free" feature. There were very poor instructions with the unit and the customer support contact information is only: Grace2899812792@163.com. Probably a back store Chinese email if it even a real email address. I've emailed this stupid address 3 times with NO response. DON'T BUY THIS PRODUCT.

Pros
  • HANDS-FREE CONTROL & HIGH ARC SPOUT
Cons
  • The spout may be too narrow or too wide for some sinks