I liked that it is easy to use, has an excellent customer service team who are always willing (and able) for help if you need any assistance! It's free software which means there really isn't much downside other than maybe not having all of your information stored in one place at once time? We have been using this product since 2013 when we first started our business as well but now with more staff members working remotely from home they're looking into options like Microsoft Teams or Zoom conferencing instead so no longer require their old system anymore - just makes life easier :).