The software is very easy to use for new users as well experienced ones alike! It has helped us get our entire team aligned in terms of tasks that need attention from different people across various teams within my organization - great tool for communication between all stakeholders!! There isn't anything I dislike about this product atm but if there were it would be more training resources available (aside form what's already included by default). Highly recommend using live chat while waiting times are high or during peak traffic hours due its ability help keep your customers happy without having them wait too long which leads into lost sales opportunities etc.. I love how simple and easy it is to use. I can see the whole picture of my business, including financials, profit/loss, sales, and customers. I like that it's a great tool for my business and I have no complaints. I've used a few different CRMs and Xapsys Live is by far the best one. I highly recommend this product. It's super user friendly and a great overview of the entire business. I can easily log in and see everything I need to see.