The ease of use to get up-and running with our new system was excellent! They were able to set us up in less than 24 hours which gave me confidence that we would be taken care off by their team going forward. It's been about 2 months since they have helped us but I've not had any issues or concerns come up as far as tech support goes. If anything it has just made them better at what they do because now they are taking my calls when there isn't an issue so they can learn more from each call. As long as everything works great then no problems here. This software allows our business to process large amounts of information quickly without having employees spend time manually updating spreadsheets after every transaction completes - saving both money AND labor costs!