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PenPath Review

2

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Marketing, Marketing Analytics

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Description of PenPath

PenPath is your ETL technology & services partner. We’ll setup your automated data pipeline, data warehousing, data modeling, and custom BI dashboard for you.

Reviews

Global ratings 2
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Type of review

Revainrating 5 out of 5

Excellent customer service and technical expertise

The ease of use to get up-and running with our new system was excellent! They were able to set us up in less than 24 hours which gave me confidence that we would be taken care off by their team going forward. It's been about 2 months since they have helped us but I've not had any issues or concerns come up as far as tech support goes. If anything it has just made them better at what they do because now they are taking my calls when there isn't an issue so they can learn more from each call. As…

Revainrating 5 out of 5

User friendly and helpful for coding related concerns

I like that we have access to all of our information in one place so it's easy when there are questions or issues with any part about patient care - both clinical as well billing/coding-related ones! It would be nice if they had more resources available during off hours (i know this can't always happen). For now though their support team has been great at responding quickly even after normal business hour times too which makes up some time difference but not much anymore than usual since…

Pros
  • Very user friendly, quick response for helpdesk tickets / inquiries via email & phone call etc., good customer service from reps who actually answer emails vs auto responses you get most other places where no human is really involved beyond an automated reply system..and very helpful staff!! :) The fact everything happens online instead of having paper files hanging around everywhere.it just seems easier