I like that it is easy to use, especially when you are working with multiple departments within your organization.
It's also very helpful when using it with our ERP system called Dynamics GP which has limited features compared to other systems we used prior to this one. The only thing about this software is that there could be more options available as some of us were not able to customize certain aspects of it because they don't support customization. We've been able to streamline all the business processes from beginning to end so everyone knows exactly what needs to happen before anything can move forward.