This item is unboxed and is packaged in an unlined Plantronics plastic bag. They think it's as cheap as it seems to be built. Weak, easy to break, rubbish. My MacBook Pro with Catalina recognized it, didn't need to install any drivers. It appeared with its name and model in the "Sounds" settings. I compared the output and input quality to my mid-range ($50) Logitech webcam. The webcam is much, much better. I called two people, did a blind test, swapped the audio input on my end between this headset and the webcam and they both consistently said the webcam was better, louder and cleaner. This headset's mute button and inline controls will NOT work with Apple MacOS. You could tell me there is 3rd party software to download but not worth what a plug n play device should be. Disappointing build quality and microphone. I agree with the reviews. avoid.
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