Review on CCS Multi-channel Contact by Tyler Kota
Great Outsource Software Solution For Call Center Agents
It is very easy for us as sales professionals who are used with outbound dialing systems like Dialogic or SenderOne - it takes away all of that hassle! I love how simple this tool makes our workday so much easier because we don't have callers constantly hanging up when they hear "press 1" etc.. We can now easily reach customers via their preferred communication channel without wasting time trying figure things ouut ourselves every day!! The customer service has been great too -- quick responses whenever there's an issue in using CCMS system which helps keep my mind at ease knowing i'm not doing something wrong but rather just needing some help getting started/troubleshooting issues along the way.- Easy setup process once you know what your lookingfor & where everything should be set correctly-- no more having multiple softwares running simultaneously only one will do.
- Ease to use
- Customer support team available 24 hours 365 days per year
- Very affordable compared other contact center software solutions.
- Great value considering its features, price point (even if discounted), tech resources dedicated towards troubleshpoting problems quickly within organization AND availability around clock 7x24 access from any location including home office
- Nothing here
