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CCS Multi-channel Contact Review

1

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Customer Service, Contact Center Software

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Description of CCS Multi-channel Contact

Customer Contact Solutions provides multi-channel solutions ranging from Automated Voice Messaging (utilizing sophisticated text-to-speech technology and interactive touch tone response functionality) to email, SMS text messaging, and Live Agent calling campaigns.

Reviews

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Type of review

Revainrating 5 out of 5

Great Outsource Software Solution For Call Center Agents

It is very easy for us as sales professionals who are used with outbound dialing systems like Dialogic or SenderOne - it takes away all of that hassle! I love how simple this tool makes our workday so much easier because we don't have callers constantly hanging up when they hear "press 1" etc.. We can now easily reach customers via their preferred communication channel without wasting time trying figure things ouut ourselves every day!! The customer service has been great too -- quick responses

Pros
  • Ease to use
  • Customer support team available 24 hours 365 days per year
  • Very affordable compared other contact center software solutions.
  • Great value considering its features, price point (even if discounted), tech resources dedicated towards troubleshpoting problems quickly within organization AND availability around clock 7x24 access from any location including home office
Cons
  • Nothing here