The refills arrived looking used but I am guessing they were packed in a heap in a box with no proper packaging so they will scratch. However, it was a perfect replacement for my old and burnt switch. Installation was very easy and anyone can do it. With the help of YouTube, Google, and a voltage tester, I was able to safely replace the old switch with the new one. If you don't want to do it yourself, you can always call an electrician and get paid to replace it. I made it myself and saved money, and on my return I used those savings on more groceries in the fridge :)
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