Very good user interface; provides more insight into your KPIs so that you can better track progress & impact with metrics-based dashboards/reports, which are easy for end users as well! not much dislike about it but I would like if they provide option where we get data from multiple sources in one dashboard instead of having separate ones or just have some filters atleast when you go premium plan? Also reporting tools could be improved further by adding new charts etc apart form what's already there in terms of existing options. So overall balanced score card has been very helpful tool in getting insights related workflows along my journey through enterprise system implementation life cycle.- Getting overview report across all our teams within organization helps us understand how each team performs compared to others internally / externally.- It gives me detailed view in comparison against targets set up during initial planning stage before handover was done with project managers.- Helps keep everyone.