The support is great, they are always willing to help you out with any questions that arise during your implementation process or after launch of product! Their staff has been very helpful in helping us understand our needs for database management services when we were looking into moving from MySQL/MariaDB environments over postgreSQL databases (which was really not necessary at all).
We do have an ongoing project where there will be more data being added than can fit within one server instance so this may become problematic later but right now everything seems fine - no complaints here yet :) I would highly recommend them if their price point fits what it takes / budget available. Right off-the bat DBALabs made sure my team understood how important security issues could impact business operations by implementing best practices such as two factor authentication using Google Authenticator; ensuring strong password requirements including requiring 8 characters + 1 special character per entry along wth multi step verification via SMS text messages & email notifications upon login attempts etc.. This.