I like how easy it is for my team to use, as well as the ease of using this software in our organization. It's very intuitive and has great features such as reporting and dashboards. The price point can be expensive but there are some free trial options available so you could try before buying. If you're looking for an easy way to manage tickets within your org, this is definitely worth trying out! We've been able to organize all of our ticketing into one place which makes it easier for users to find what they need when submitting requests or responding to them.