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Review on Pegasys Cloud by Luca Washington

Revainrating 4 out of 5

Easy-to Use Ticketer with Reporting Capabilities

I like how easy it is for my team to use, as well as the ease of using this software in our organization. It's very intuitive and has great features such as reporting and dashboards. The price point can be expensive but there are some free trial options available so you could try before buying. If you're looking for an easy way to manage tickets within your org, this is definitely worth trying out! We've been able to organize all of our ticketing into one place which makes it easier for users to find what they need when submitting requests or responding to them.

img 1 attached to Pegasys Cloud review by Luca Washington



Pros
  • Easy interface
  • Reporting capabilities across departments
  • Dashboard functionality.
  • Great customer support from salesforce staff (they respond quickly!)
Cons
  • Can cost more than competitors.
  • Limited customization