I like how easy it is to use with our existing system. It's very intuitive and quick to learn. The support team is also very helpful, they are always available when you need them. The reporting features could use some work. There is not much in the way of customization - everything seems to just work without too many changes or additional costs. We were looking for something that would help us get a better picture of our inventory levels than we had before. And a tool that helped us keep track of what parts were getting used up. This solved those problems.