The first burner I received was missing the power cord and after a few discussions with Vivohome customer service they sent me a replacement which has worked flawlessly for the past few weeks . Very happy I bought from a seller with responsive customer service! I use this burner to make water for my plant humidifiers so I can't comment on the taste. It still has a slight oil/machine smell which I was expecting from reading the product manual and other reviews. This seems normal with burners of this type and should go away after a while. The glass carafe is a bit awkward to use, you have to pour very slowly and at the right angle to start, or it will run down the rim and spill instead of making a small trickle out of the spout. It's always a little exercise in patience. Overall I'm happy with this still and it saves me trips to the store to buy gallons of distilled water and avoid stacking more plastic containers.
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